Gift Card FAQ

Where can I use my Gift Card or eGift Card?

Gift Cards and eGift Cards can be used at all participating Tavistock Restaurant Collection locations.

Where can I find the Terms and Conditions governing my Gift Card or eGift Card?

Please view our terms & conditions page here.

How can I find out my available balance on my Gift Card or eGift Card?

To check your Gift Card or eGift Card balance, please enter your card number here, email us at customerservice@tavistockrestaurants.com or call (800) 424-2753.

Is there a balance limit on my Gift Card or eGift Card?

Yes, your Gift Card or eGift Card is only redeemable up to the initial available balance on the card.

Is my Gift Card or eGift Card reloadable?

No, you cannot reload previously used cards.

Is my Gift Card or eGift Card redeemable for cash?

No, Gift Cards or eGift Cards are not redeemable for cash unless otherwise required by law.

What can I purchase with my Gift Card or eGift Card?

Your Gift Card or eGift Card may be used toward the purchase of food, beverage, tax and gratuity at participating Tavistock Restaurant Collection locations.

Can I get a refund for my Gift Card or eGift Card purchase?

Your Gift Card or eGift Card may not be refunded unless the Gift Card or eGift Card is presented with the original receipt within fifteen (15) days of purchase.

Can I get a replacement card if I lose my Gift Card or eGift Card?

No. Tavistock Restaurant Collection is not responsible for Gift Cards or eGift Cards that are lost, stolen, destroyed, or used without your permission.

Who do I contact if I have questions about my Gift Card or eGift Card?

Please email us at customerservice@tavistockrestaurants.com or call (800) 424-2753.

Can I have my traditional Gift Card shipped internationally?

Yes, but it will be shipped via USPS standard mail only.  Additional costs may apply.  Delivery delays may occur.

Can I order an eGift Card if outside the continental U.S.?

No, you must have a U.S. billing address to complete an order for an eGift Card.