Gift Card FAQ
Gift Card FAQ
How do I purchase a Gift Card or eGift Card?
Visit any Tavistock Restaurant location to purchase a physical gift card or purchase an eGift by clicking here.
How can I purchase a physical gift card?
Physical gift cards are available for purchase in person at any Tavistock Restaurant Collection location and are not available for purchase on our website. If you would like assistance with your purchase, please contact the restaurant directly and the team will be happy to help accommodate your request. eGift Cards are available for purchase online for convenient digital delivery.
Where can I use my Gift Card or eGift Card?
How can I find out my available balance on my Gift Card or eGift Card?
To check your Gift Card or eGift Card balance, please enter your card number here, email us at customerservice@tavistockrestaurants.com, or call (800) 424-2753.
Is my Gift Card or eGift Card reloadable?
No, you cannot add funds to a previously purchased Gift Card or eGift Card.
Is my Gift Card or eGift Card redeemable for cash?
No, Gift Cards or eGift Cards are not redeemable for cash unless otherwise required by law.
Do Gift Cards or eGift Cards expire or lose value?
No, Tavistock Restaurant Collection Gift Cards and eGift Cards do not expire.
What can I purchase with my Gift Card or eGift Card?
Your Gift Card or eGift Card may be used toward the purchase of food, beverage, tax and gratuity at all participating Tavistock Restaurant Collection locations.
Can I get a refund for my Gift Card or eGift Card purchase?
No, your Gift Card or eGift Card may not be refunded unless the Gift Card or eGift Card is presented with the original receipt within fifteen (15) days of purchase.
Where can I find the Terms and Conditions governing my Gift Card or eGift Card?
Please view our terms & conditions page here.
Can I get a replacement card if I lose my Gift Card or eGift Card?
No, Tavistock Restaurant Collection is not responsible for Gift Cards or eGift Cards that are lost, stolen, destroyed, or used without your permission.
What should I do if an eGift Card was not received?
First, check all email folders, including spam and junk, for a message from guest@tsg.pxsmail.com. If you still cannot locate your eGift Card, you may submit a Gift Card Inquiry Form or email preferredguest@tavistock.com for assistance.
Who do I contact if I have questions about my Gift Card or eGift Card?
Please email us at customerservice@tavistockrestaurants.com or call (800) 424-2753.
Who should I contact to update or change the email address associated with my order?
Please submit a Gift Card Inquiry Form to request an update to the email address associated with your order.
What should I do if I am unsure whether my order was received?
Once an order is completed, a confirmation email will be sent to the purchaser’s email address. Please check all email folders, including spam and junk, for a message from guest@tsg.pxsmail.com. If you cannot locate a confirmation email, you may submit a Gift Card Inquiry Form or email preferredguest@tavistock.com for assistance.
Can I order an eGift Card if I live outside the continental United States?
No, you must have a U.S. billing address to submit an order for an eGift Card.
Do you accept Gift Cards from Back Bay Restaurant Group (BBRG)?
Yes. Back Bay Restaurant Group Gift Cards can be used at all participating Tavistock Restaurant Collection locations.
Can I use a Bonus Card after its expiration date?
No, unfortunately we cannot accept Bonus Cards after they expire.
Bonus Card FAQ
What should I do if I did not receive the bonus card for an e-gift card purchase?
Bonus cards are sent to the email address used to complete the purchase shortly after the order is placed. If you do not see your bonus card, check your spam, junk, and other email folders. You can also search your inbox for emails from guest@tsg.pxsmail.com to help locate the bonus card.
Can I forward a bonus card to the recipient?
Yes, bonus cards may be forwarded to another recipient. To redeem the bonus card, the recipient must present the bonus card number included in the email when paying for their meal at the restaurant.
Can I use multiple bonus cards in one transaction?
Yes, multiple bonus cards may be used in a single transaction.
How can I check the balance on my bonus card?
Bonus card balances cannot be checked online. To request your balance, you may submit a Gift Card Inquiry Form or email preferredguest@tavistock.com. Please include your bonus card number with your request.
Can I use my bonus card on an online order?
No, bonus cards may only be redeemed when dining at a Tavistock Restaurant Collection location.