Preferred Guest FAQ

Get Rewarded

Get Rewarded (Preferred Guest Loyalty Club)

Join the free Preferred Guest loyalty club to gain access to exclusive member events, receive the latest restaurant news and special promotions, and most importantly, earn points towards future rewards.

Members receive 1 point for every $1 spent (group dining contracted events not included). Upon earning 300 points, a $25 reward credit will be automatically loaded to your account and you will be emailed a notification. Reward credit can be used on food and beverages (including alcohol) at all Tavistock Restaurant Collection locations.

Sign up here to become a Preferred Guest - at no cost - or ask your server at any of our Restaurant locations.

If you sign up online, you are already registered – no other action is needed.

If you joined in a restaurant, you will need to register your card before earning points and redeeming rewards. Click here to register your card.

Our nationwide loyalty program converts your check balance (pre-tax) to points redeemable at any Tavistock Restaurant Collection location. Simply present your Preferred Guest Card at the end of your meal along with your method of payment.

Forgot your card? Provide your server with your full name, email, or phone number so they can look you up.

Preferred Guests can earn points and redeem awards at any Tavistock Restaurant Collection location, with the exception of our Freebirds World Burrito locations, which have their own rewards program.

To view your point balance and active rewards, login to your account here.

Click here to rest your password. You will need your username OR card number OR email associated with your account. Still having trouble? Please contact us at customerservice@tavistockrestaurants.com

Let your server know you plan to redeem a reward and provide them with your Preferred Guest Card, email, phone number or first and last name. You will still earn points on any spend over the amount of your reward.

Should you forget to present your Preferred Guest Card at the end of your meal, please contact us at customerservice@tavistockrestaurants.com with a copy of your receipt.

Yes, points can be earned on Gift Card and eGift Card purchases. Points are not earned, however, when gift cards are redeemed or on gift card purchases made during bonus card promotional campaigns.

If you have purchased a Gift Card or eGift Card online, please contact customerservice@tavistockrestaurants.com and provide your confirmation number to be rewarded the appropriate points.

Login to your Preferred Guest account here to view your points and rewards. You can also view your point balance at the bottom of our email communications.

Preferred Guest points do not expire. Rewards expire 12 months from the date they are issued.

Should you find yourself with two memberships, please contact us at customerservice@tavistockrestaurants.com and we would be happy to merge your accounts and combine your points.

Edit your Preferred Guest account information here. Once logged in, click “Edit your profile.”

Edit your Preferred Guest account information and/or update your communication preferences here. Once logged in, click “Edit your profile” and uncheck the box labeled “Email Opt In.” You can also unsubscribe from any email communication by clicking the “unsubscribe” link at the bottom of the email.

Preferred Guest excludes all 75 Freebirds World Burrito locations across 5 states, which operates its own Fanatic Card rewards program. Purchase amounts applied exclude tax and gratuity. Card must be presented at the end of your meal with your method of payment. Points earned may take up to 24 hours to process. Members receive 1 point for every $1 spent when dining à la carte (group dining not included). Upon earning 300 points, a $25 reward credit will be automatically loaded to your membership card. Rewards are valid for one year from the date of issue and must be used in a single transaction of $25 increments. Rewards cannot be used towards the payment of group dining contracted events. Promotional point offers, including double or bonus points, may be subject to restrictions and blackout dates at the Tavistock Restaurant Collection's discretion. Points are not earned when a gift card is redeemed. Points are not earned on gift card purchases made during bonus card promotional campaigns.

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